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IMPORTANT NOTIFICATION
Since 30.04.2022 Dzinga stops product support. Service will not be available further. For existing Dzinga customers we offer to migrate your services to Apifonica.com. Our team will continue serve you on a new platform. Please contact our support for further steps. For new customers we offer to register account on Apifonica.com. Read this article for more information about Dzinga shutdown
The ultimate in business communication software
All these features were proven to make your life easier and your clients happier
VPBX
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Voice menu
Interactive voice menu. It forwards calls to specified employees or groups, a voice guides callers through the menu. Caller only needs to dial the right digit.
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Communication Flow Management
All-in-one platform for handling incoming requests. Construct it as you need and in style: customize greetings, specify business hours, distribute calls depending on the call source, redirect calls to external numbers, groups or remote employees, receive faxes to e-mail.
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User management
A tool that redirects calls to managers with unique extension numbers. No matter what device they use at the moment.
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Group management
The system distributes calls among several employees in a group according to the preset logic. If all employees are busy, clients will wait in line.
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Call history
A detailed history of calls with an opportunity to apply various filters and make an in-depth data analysis.
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Call recording
This tool facilitates coaching employees, helps settle difficult issues. Get to know customers better and improve your skills and service.
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Voicemail
Set a voice greeting or tune and receive voicemail to your e-mail.
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Fax to e-mail
Save time and money on processing incoming faxes: they will all come directly to your e-mail.
Call-back
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Geotargeting
Set up widget display only for those countries, where you are ready to service calls.
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Schedule setting
Set up working and non-working hours. During non-business hours customers can request a call-back at convenient time, or the system can make a call automatically at the indicated time sharp.
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E-mail notification
Are you ready to respond immediately or not? Receive an e-mail notification when a client asks for a call-back and contact at a convenient time.
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Call-back widget in custom colors and design
Customize your widget: edit text, color of buttons, shape, animation or add a video into its background.
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21-second reaction
The fastest callback in Europe! This is an excellent tool to impress your customers.
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Retain potential clients
Do customers leave your website? Grasp the last chance and offer them something significant. Widget will appear when a client tries to switch to another tab.
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Mobile version
In mobile phones customers see an adapted version of call-back. Contacting you will be convenient from any device.
Applications
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Conferences
Use conference calls to talk with clients and colleagues.
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Mobile APP, Desktop APP
Use any system you like. Work from any device: smartphone, tablet, computer.
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Adress book
Contact list is shared in the cloud with all your colleagues.
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Call history
A new perspective on call history: calls always at hand and perfectly sorted.
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User management
Easy management of team users: add, delete, regroup.
Numbers
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Landline Multichannel numbers
Multi-channel numbers for all European countries make your business more accessible to customers. They will always be able to reach you.
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Toll-free Multichannel numbers
Calls that are free for customers express at best that you care about them. Facilitate the process for your potential clients.
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Unlimited, Free inbound calls
Unlimited incoming calls for your business. As simple as this.
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Unlimited, Free Internal calls
All internal communications between your employees are free of charge. Simple and economical.
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Transfering your number to Dzinga
Do you want to save current numbers? No problem. Apply to transfer numbers to Dzinga and they remain yours.