- Use cases
All these features were proven to make your life easier and your clients happier
Interactive voice menu. It forwards calls to specified employees or groups, a voice guides callers through the menu. Caller only needs to dial the right digit.
All-in-one platform for handling incoming requests. Construct it as you need and in style: customize greetings, specify business hours, distribute calls depending on the call source, redirect calls to external numbers, groups or remote employees, receive faxes to e-mail.
A tool that redirects calls to managers with unique extension numbers. No matter what device they use at the moment.
The system distributes calls among several employees in a group according to the preset logic. If all employees are busy, clients will wait in line.
A detailed history of calls with an opportunity to apply various filters and make an in-depth data analysis.
This tool facilitates coaching employees, helps settle difficult issues. Get to know customers better and improve your skills and service.
Set a voice greeting or tune and receive voicemail to your e-mail.
Save time and money on processing incoming faxes: they will all come directly to your e-mail.
Set up widget display only for those countries, where you are ready to service calls.
Set up working and non-working hours. During non-business hours customers can request a call-back at convenient time, or the system can make a call automatically at the indicated time sharp.
Are you ready to respond immediately or not? Receive an e-mail notification when a client asks for a call-back and contact at a convenient time.
Customize your widget: edit text, color of buttons, shape, animation or add a video into its background.
The fastest callback in Europe! This is an excellent tool to impress your customers.
Do customers leave your website? Grasp the last chance and offer them something significant. Widget will appear when a client tries to switch to another tab.
In mobile phones customers see an adapted version of call-back. Contacting you will be convenient from any device.
Use conference calls to talk with clients and colleagues.
Use any system you like. Work from any device: smartphone, tablet, computer.
Contact list is shared in the cloud with all your colleagues.
A new perspective on call history: calls always at hand and perfectly sorted.
Easy management of team users: add, delete, regroup.
Multi-channel numbers for all European countries make your business more accessible to customers. They will always be able to reach you.
Calls that are free for customers express at best that you care about them. Facilitate the process for your potential clients.
Unlimited incoming calls for your business. As simple as this.
All internal communications between your employees are free of charge. Simple and economical.
Do you want to save current numbers? No problem. Apply to transfer numbers to Dzinga and they remain yours.