You can listen to how your team members are dealing with customers. It’s a fantastic opportunity for managers to help teams improve communication skills and give tips on how to sell more effectively.
It costs 5-7 times more to get new customers than to retain the existing ones. By listening closely to call recordings, you and your team can better understand customers’ needs — and how to help and cater for them.
It is simple. Having conversations stored in the cloud means you can go back and analyze records if you ever have a problem with a client.
You just pay a set monthly fee regardless of how many calls you record and how many minutes you have stored in the Dzinga cloud.
Store as many recordings as you want for as long as you need without paying extra for the infrastructure. We don’t limit how long you can store your recordings in the cloud. Hang onto them as long as you need!
Use real rejections from real customers to improve the way you handle them in the future.
Analyzing conversations helps you better understand customers’ needs and create an environment they’ll want to come back to again and again.