Call recording function helps you better understand your customers, learn how to work with rejections and boost sales
Having conversations stored in the cloud means you can go back to them if you ever have a problem with a client.
By recording calls, you can hear how your team members are dealing with customers. It’s a fantastic opportunity for managers to help teams improve their communication skills with customers, and to provide tips on how to sell more effectively and how to offer better customer service and support.
It costs five-to-seven times more to acquire new customers than to retain existing ones. By listening closely to call recordings, you and your team can better understand customers’ pain points — and how to avoid or at least minimize them in the future.
You just pay a set monthly fee regardless of how many calls you record and how many minutes you have stored in the Dzinga cloud.
Store as many recordings as you want for as long as you need without paying extra for the infrastructure you would need to do so in-house. We don’t limit how long you can store your recordings in the cloud. Hang onto them as long as you need!
Use real rejections from real customers to improve the way you handle them in the future.
Analyzing conversations helps you better understand your customers’ needs and create an environment they’ll want to come back to again and again.