How IP telephony saved family business thanks to brilliant connection quality

Our family business is a translation agency. It’s quite a few years old, and we absolutely adore it. My great-grandmother, who was a very well-known translator, founded it, and the last thing I’d want to do is soil her name by offering poor quality services or getting bad reviews.

We offer a number of services, but one of them is tricky and difficult to find: online interpreting and consecutive interpreting for negotiations held over the phone. Recently we also began offering those services using a fixed city phone and Skype. While our clients never complained about our interpreters, we had more and more problems with the connection quality.

Sometimes you just can’t hear one of the people talking, others there’s a few-second delay that can be critical in simultaneous interpreting, once in a while the connection drops, and sometimes feedback and other background noise makes it impossible to hear, and therefore interpret for, one of the speakers. Obviously, our clients weren’t thrilled. For a while the only thing saving us was that we were the only ones in our area offering those services, though that was just a temporary advantage. We started to lose clients.

The first thing to catch my eye was the high connection quality and low per-call cost VoIP guarantees. Both were critical. I didn’t know anything about IP telephony, but I decided to give it a try.

I was looking for ways to fix the problem when I came across an article about IP telephony, or, as it is sometimes called, VoIP telephony. The first thing to catch my eye was the high connection quality and low per-call cost VoIP guarantees. Both were critical. I didn’t know anything about IP telephony, but I decided to give it a try.

It’s been about six months, and I have no idea why I didn’t make the decision earlier! For now, all we have are benefits: the connection quality is superb, as we haven’t had a single issue in the past half year. We’re spending much less money on telephony services. We have more happy and, I’d even say, ecstatic clients. Life is easier for our interpreters. The company enjoys a better image, and our unique service tied completely to telephony is much improved thanks to Dzinga’s surprisingly good connection quality.

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