FAQ

VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls without using your standard phone line. Instead, SmartTel+ converts those calls into data that zips through your broadband internet connection.

You need at least a 64kbps internet connection for quality phone calls. To check your connection speed, visit www.speedtest.net.

Unfortunately, no. Our service requires a high-speed internet connection like DSL or cable.

Yes, you have the option of selecting your number during the registration process. Of course, certain area codes and telephone numbers may have limited availability.

As of now you cannot, though the service we provide you is only getting better. For more information, please contact the SmartTel+ custom care service.

No. You can use our services on any of your devices: PC, laptop, smartphone, or tablet. You can also make and receive calls with VoIP phones.

There are no setup fees or hidden charges with SmartTel+.

You are not required to sign a contract. We work based on a public offer that runs month to month, so you can stop using our services any time you want.

Yes, you can record a greeting or a special marketing or holiday message, and you can also upload hold music to your account. Alternatively, you can just choose one of the more than 20 standard greetings we offer.

Your subscription fee is withdrawn from your account balance on the first of every month. If you don’t have enough to cover it, your account and all the numbers linked to it are blocked until you top off your balance. Make sure that you stay on top of your account and add the funds you need at least three business days (the maximum time it takes to transfer the money) before your next payment is due.

While you can’t make calls from numbers linked to an account that was blocked for lack of funds, you can still receive them. That does not apply to toll-free numbers.

Blocked accounts are still charged a daily fee — 20% of the subscription fee — to maintain access to our service. If you do not have enough funds in your account to cover the daily fee for HPBX and your numbers, your account will be fully blocked. Neither incoming nor outgoing calls will be permitted.

Your account is unblocked within four hours of adding enough funds to your balance to pay for your service package in full. The subscription fee is then charged for the remainder of the current month.

If you decide not to add a city number to your HPBX, then all functionality will be free for the first week. The initial service package includes: incoming calls, internal employee numbers, and free calls within the network. It does not include outgoing calls or any other services that have to be ordered via your account. If you do not make a payment within that seven-day period, service will be suspended.

If you add a toll-free number to your initial package, you are required to pay the subscription fee in order to activate your services. SmartTel+ functionality will not be available until you do.

Yes, you’re welcome to take our services out for a test drive. Simply contact your personal manager or our customer care service.

Individuals can pay for our services using debit or credit cards (Visa, MasterCard); legal entities can pay via bank transfers.

It can take up to three business days from the moment you make a payment to the time the money is added to your account. It all depends on how your fast your bank processes the payment.

Your account will be unblocked within four hours of when we receive the payment.