IP telephony: a cheap way for your employees to talk
Companies with multiple offices or large numbers of remote employees sometimes have issues with internal communication, and HPBX is a great way to solve them.
Let’s look at some examples that will help us understand what the basic problem facing businesses is.
Example 1. Small businesses
Okay, so you have an e-store or e-workshop. Often times companies like yours don’t have an office, and everyone works remotely. Free communication services with limited functionality are the norm. But missing out on tools like IVR and call rerouting can make life difficult for the company. Employees contact clients using their personal devices and numbers, meaning that business processes slow, clients don’t trust the company, and employees bear the cost of communication services.
Example 2. Medium-sized businesses
Now you have an office, factory, or warehouse in addition to retail points or a delivery service. Your services are limited to the area you and your employees can cover. The office is equipped with phone lines and a mini PBX, and outside it you have a corporate mobile network. The problem is that you had to pay for hardware that is far from cheap, not to mention significant monthly invoices.
Example 3. Large businesses
Your company is spread all over UK and has offices in a variety of cities. But without a single phone network, managing the company is quite the challenge. As a result, small problems like minor price adjustments take on much larger proportions.
IP telephony: a winning solution for businesses no matter their scale
Businesses that go with HPBX take care of three major problems:
- They don’t have to spend money installing phone lines and purchasing hardware. Instead, all they need is a desktop, laptop, or internet-enabled mobile device. Setup for the entire company takes all of five minutes regardless of how many locations and remote employees it has, whereas setting up an analogous mini PBX could take several weeks.
- It no longer matters where subscribers are located, since the internet is not subject to borders or roaming charges. Employees and offices could be located in neighboring buildings or entirely different countries without impacting the cost or quality of their communications. Businesses are more mobile, and employees on business trips or working remotely are always in touch.
- Intranetwork calls are always free, so calls between employees no longer rack up large fees.
«A quick note: IP telephony is the technology used to transfer signals along internet channels. Those channels differ from analog and mobile communication tools in the freedom from cords they offer as well as the ability to make calls from anywhere in the world. Not to mention the fact that subscribers don’t have to worry about roaming charges.»
That's how you can best leverage IP telephony
The savings that come with switching to
- IVR, which lets you accept calls from your clients without involving an operator.
- Call detailing to make sure you’re aware of your call statistics and can avoid penalties for exceeding your communication limit.
- Voicemail, so you can accept orders at night and process them in the morning.
- Support for voice conferencing that lets you chat with groups of your remote employees all at the same time.
- Call rerouting to make sure that clients get in touch with the specialist that they need or is available.
«A quick note: HPBX is a cloud-based telecom solution. Subscribers enjoy complete access to all the benefits of traditional PBX with any internet-enabled device while letting the provider worry about the physical hardware.»
Wrapping up
IP telephony is a simple and cost-effective way around the communication problems frustrating companies with a number of offices or remote employees. HPBX lets you fold all your employees into a corporate phone network and start spending half or a third as much as you used to on communications. And don’t forget that our cheap, high-quality connection is available around the world—and you don’t have to pay to install hardware or lay phone lines.
To connect HPBX just head over to the Dzinga site and spend five minutes registering. That will also give you a free chance to try out our service as well as the tools and benefits that come with Dzinga PBX.