Softphones and why you need one

You’re probably all about IP telephony by now, but there are still some details to iron out. For example, you’ll need to figure out new technology and software, not to mention working your way through all the settings and services. It can be tricky, no? Life with normal phones was simple: you picked them up, dialed a number,

and — voilà! How do you make calls using an IP phone? What does that scary word “softphone” mean, and what could something like that even look like? Let’s take a look.

What is a softphone?

The word refers to a “software telephone,” or software that acts like a phone. It’s an app you can use to make and receive calls over the internet, something like Skype or FaceTime. The difference is that softphones require purchasing an actual phone number and let you call any other cell, city, or VoIP number. In other words, any computer or tablet equipped with a softphone can replace your phone and even your entire PBX (if you hook up Dzinga HBPX).


Clarification: in this instance, we’re talking about SIP-based softphones. They let users jump around within their network — changing their extension, workstation, and scale.

What do I need to do if I want to make a call from a softphone?

  • Buy a virtual number and PBX. The price will depend on the country you choose and the number of users you want for your HPBX.
  • Install the app on your internet-enabled computer or tablet and set it up. Most softphones are free and work with all operating systems (our personal recommendation is Dzinga App).
  • Launch the softphone and dial the number you want to call.

How do I make a call?

The softphone’s dial pad is displayed on the screen, and from there it’s just like any other phone: you dial the number, the person you’re calling has a message show up on their phone about an incoming call, they press a button, and you start talking.


If you want to call Poland, for example, you dial +48, the city code (or mobile operator code), and the number.

What’s so special about softphones?

  • Softphones linked to a virtual number and HPBX can do everything your regular office phone does: make, take, and transfer calls. That’s why you’ll never miss a call no matter how far away from the office you are.
  • You can use smartphones to exchange voice and video messages as well as set up video conferences.
  • Softphones pull from your contacts and other sources (for example, your email), so you don’t have to waste time entering all your most important numbers yourself.
  • You can buy a number for absolutely any country, take your softphone-equipped device with you when you travel, and make calls at the same rates you’re charged when you’re at home. It’s savings and mobility all at the same time.
  • Finally, softphones make life more convenient in that you don’t need anything beyond one or two devices: your smartphone and your laptop or tablet.


Before we close, let’s underline the takeaway here: you can use softphones and HPBX to make and receive calls from outside the office and even in other countries, all without spending anything extra. They make communication between offices, locations, and remote employees easier and don’t require expensive equipment, lots of cords, or installation and setup fees.

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