All of today’s companies offer their clients support over the phone, though many have begun to take that to a new level using IP telephony. New technology is driving change in how call centers work: they have added functionality to morph into c...  Continue reading
VoIP (or IP telephony) offers companies a way to work more efficiently in a highly competitive environment by streamlining expenses, boosting revenue, and building lines of communication. Not only that, it also makes them more mobile and adaptable in...  Continue reading