Are your leaders creating a barrier to positive engagement? If your leadership team are lacking an effective communication strategy in the workplace, then your employees will be feeling disengaged and frustrated. Define your communications strategy...  Continue reading
All of today’s companies offer their clients support over the phone, though many have begun to take that to a new level using IP telephony. New technology is driving change in how call centers work: they have added functionality to morph into c...  Continue reading
VoIP (or IP telephony) offers companies a way to work more efficiently in a highly competitive environment by streamlining expenses, boosting revenue, and building lines of communication. Not only that, it also makes them more mobile and adaptable in...  Continue reading
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